Managed Services
Delivering the Difference
Tech Ambience Managed Services offering is our completeness of service scope, intelligence, processes, monitoring, high skilled personnel, and accountabilityOur processes, monitoring capabilities, Standard Operating Procedures, expertise in securing Oracle/SAP/Peoplesoft /Custom environments in cloud and on-premise, interactive Client Portal, and Service Request Templates drives accuracy and precision of execution all backed by an industry leading Service Level Agreement (SLA).
Our Managed Services base fixed fee offering includes all the DBA and related technical services required to keep an Oracle/SAP/Peoplesoft/Custom environment well tuned, up and running, and upgraded to the current software versions. Many of our monitors detect when things are broken and need to be fixed, but we also have many monitors that detect when things are about to break. Our SOPs are very specific to client environments and many have been automated such as clones. Our Client Portal lets you manage your SR prioritization, post clone options, blackout approvals, and even download specific file. Each client is assigned an Certified Lead DBA and account manager, who are accountable to drive all issues to a timely and accurate resolution including initiating and managing escalations to software and hardware manufactures as well as engaging functional and apps tech subject matter experts to assist with “techno/functional” issues.
Most importantly, TA has achieved economies of scale and offers these outstanding services a very competitive cost.
Our Flexible, Proactive, High Quality and Cost Effective remote support services covers ERP Application Support, DBA Support, Custom Application Development and Testing Services. Our Global presence ensures 24×7 support with very skilled Global Resources. Tech Ambience consultants are very experienced in Global Delivery with a mix of On Site and Off Site or just Off Site resources. Our proven remote services delivery process helps in achieving project time line within budget and with quality deliverables.
From our customers:
“Tech Ambience are very talented in both ability to manage complex technical issues and understand the complete business solution. They are an excellent leader and always keeps their cool in difficult customer situations, helping to bring about positive resolution. TA’s strong communication skills, planning, and attention to detail make them an invaluable asset on any team.”
– Todd Safra, PMP
Senior Project Manager – National Data Warehouse at Comcast Cable
“We at Unison Industries (a GE subsidiary), hired Tech Ambience to lead a team of technical consultants to deliver several RICEW objects. TA’s team of several core developers have delivered all the work on-time and as promised. I would re-hire TA, if I needed similar services.”
– Anil Bodepudi
Director – IT at Emerson
“I’ve had the pleasure of working with Tech Ambience on several projects in the past year. I have been very impressed, not only with their extraordinary technical prowess and business acumen, but with their perennially cordial and pleasant nature. TA thinks strategically, they always “takes the high road” and they are unflappable in stressful situations”
–– Carl Hunter
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M&A and IT Management Consultant